Firmoo, Funny Name, Good Company

My last post was about ordering prescription eyeglasses online from www.zenni.com. I have more recently discovered an fairly new online prescription eyeglass company called Firmoo (www.firmoo.com). Funny name, I think, but there must be a reason for it. Anyway, I purchased two pairs of eyeglasses for myself from this company. The frames were very inexpensive, so I ordered one pair with my bifocal prescription and another with single vision.  It took about ten days for my order to arrive. While the glasses I ordered did correct my vision, they were just too large a frame for my face, so I decided to send them back. The company offers a no questions asked return policy, and they have a fairly generous refund policy as well, but in order to receive a full refund, the glasses need to be returned within 7 days from when you receive them. Since the company is in California and the glasses are shipped there from China, getting the glasses returned withing that 7 day window was nearly impossible for me since I live more than 1000 miles from the west coast. If you return your purchase within 30 days, you can get 50% of the price refunded. You also have to contact the company, either by telephone or e-mail in order to get a "Return Authorization Number" (RAN). I chose to contact them by email, and I lost a little time doing that. Instead of getting a refund, I decided I wanted to just exchange my glasses for a different pair. It got a little complicated, but in the end, I was sent a code to type into my order form that subtracted the amount I was due. I waited another ten days, and my replacement pair of eyeglasses arrived! They correct my vision just great and have that funky, retro look that I like. Firmoo also includes a handy little screwdriver and extra screws, a case and a lint free cloth with each order. In dealing with the company, I found that they were very willing to work with me in order to make me a satisfied customer. Their correspondence with me was friendly and made me feel like they really wanted my business.
There are a couple of things to remember when you are ordering. If you use a credit card, you will be charged a small separate fee for an international transaction. If you pay through PayPal, you can avoid that extra charge. The pictures of the glasses are accurate and almost exactly the size they are in real life. There is a " virtual try on" feature which has various pictures of different faces that you can try the frames on to see how they look. If I had it to do over again, I would probably try to find a photo of myself to load onto that feature so that I could get a more accurate feel for how the glasses would look on me. If I would have done that in the first place, I might have been able to avoid the problem I had with the first pairs.
These days, glasses are almost a fashion accessory, and it is fun to have different pairs of glasses to wear for different occasions and outfits, but buying more than one pair of glasses at your eye doctor's office or at Lenscrafters or any other retail store is just too expensive to be able to do that. Firmoo, with it's friendly customer service, huge selection and low prices makes buying extra glasses something that just about any budget can manage. I feel comfortable recommending Firmoo, even if it does have a funny name!